Chatbots are taking the world by storm, quite literally. That is partly due to their ability to integrate within established applications such as text messaging and Facebook Messenger. They make many functions a lot easier and enable consumers to collect or provide important information. They are interactive, and they help users make decisions promptly by providing relevant information as fast as it is required.
The popularity of chatbots is poised to increase with the ever rising number of people using Facebook Messenger. Many people, especially the young and tech savvy, will use bots on the platform to further e-commerce or book amenities.
Another reason why chatbots will continue to grow in popularity is that there is a level of trust associated with chatting or texting – and that is the medium through which chatbots share information. Moreover, developers made the bots respond intelligently. These things make millennials love chatbots. That aside here is a rundown of the different reasons most millennials love chatbots:
Technical and Lifestyle Convenience
Most leading platforms study the eccentrics of consumers and tailor their services accordingly. They take into consideration the technology you are using. Chatbots are no different: they integrate with applications that are already present on the supported devices of millennials. Thankfully, the millennials know how to interact with bots, and if not, you can be sure the learning curve will not be very steep. Besides, according to stats, Millennials, on average, spend an hour a day on Facebook. This means that they can use the Messenger bots in that hour to do plenty of other stuff.
Most folks, not just millennials, always prefer instant feedback. Chatbots promise to do that. Many young people don’t have the patience of waiting for many hours for a response to an email. They also don’t want to deal with disgruntled employees when placing a call to call centers. Bots, with their artificial intelligence, provide immediate responses to consumer queries, and, thus, provide the instant satisfaction that many people crave.
Love for Conversation
Many millennials love to converse. To be heard, to impact the world, to influence outcomes. A platform that promises to make the voices of this demographic heard will succeed from the word go. The convenience that chatbots provide gives the young people the opportunity to speak their minds and get answers to some burning questions they may have.
Vanguard of the Digital Revolution
As already mentioned, Millennials like to be heard and to impact the world they live in. Their ideas will push the limits of the digital world- and they are happy that their experiences will determine the future of the bot technology.